SunLines

Good mood cruises since 1956

Sunlines operates through the year between Kauppatori and Suomenlinna, and from May to September M/S Emma operates as charter cruiser. Our know-how is based on many years of experience and professionalism in organising cruises.

Our activities have developed as a family company into its present shape as a private limited company and a concern which includes two companies: SunLines Ltd and Sun Ferry Ltd. The companies practice reserved tours and regular tours on three fully owned ships. Even though the years have passed and the third generation of staff is already involved in our activities, something has remained the same: joy and a will to please our customers which comes from the heart is always evident with our successful cruise experiences.

Quality, service and safety

Quality is the key factor in everything that we do at SunLines. To improve our efforts, we regularly measure the satisfaction levels of our customers. We strive to support the business activities of our customers by offering high-quality and customer-tailored services. Our goals are long lasting customer relations and the strong know-how of our personnel. We follow governmental regulations, legislation and seafaring regulations.

Certified know-how

Quality development is carried out by maintaining our quality systems, such as Lloyd’s Register audited ISO 9001 and the security management system of the Finnish Marine Administration. The systems are under constant development in cooperation with the company management and personnel. Our personnel and management acknowledge and understand the existence of security and quality systems and undertake to follow them.

Safely towards the great sea experiences

We believe that summer is not summer without sunshine, blue sea, tasty cuisine and beautiful sea atmosphere. Our boats will take you and your guests to the exceptional archipelago whether you plan to organise company or customer event, family occasion or memorable party for your friends. M/S Emma is especially built for entertainment purposes, and it operates from May 1st to September 30th. M/S Suokki and M/S Tor are robust ice breakers that carry up to 350 passengers throughout the year.

Good mood cruises with historic charm

The company has developed from family owned business to its present shape as private limited company and Sun Lines Oy and Sun Ferry Oy. The companies practice reserved tours and regular tours on three fully owned ships.

Even though the years have passed and the third generation of staff is already involved in our activities, something has remained the same: joy and a will to please our customers which comes from the heart is always evident with our successful cruise experiences.

sunlines-historia

Historical milestones

1956

Hilkka and Kalervo Vainio start taxi boat –operations.


1958

A new 50-seat water bus starts operating.


1974

Merimatka Oy is established and the next generation takes charge. The new 200-seater M/S Alexandra is ready for sea operations.


1968-1998

Company’s fleet is grown by four new vessels.


1989-1992

M/S Korkeasaari-Högholmen is purchased and later renovated purely for cruise operations. A new vessel, M/S Tor starts operating. It is a massive vessel with a capacity of 350 passengers and able to operate around the year.


1993

Merimatka Ltd is merged to SunLines.


1999

The shore-based Sun Marina Restaurant is opened, and all the restaurant operations and food preparation activities are moved to company’s own facilities so they can be carried out by company’s own personnel. SunLines is incorporated into four companies.


1999-2000

An extensive renovation of the M/S Korkeasaari-Högholmen is carried out and afterwards launched as M/S Emma, a cruising restaurant boat that has distinctive 50’s functionalistic style.


2004-2005

Shore-based restaurant activities are relinquished and it is decided to diversify the catering operations. The company acquires an old Suomenlinna ferry, and it is named as M/S Suokki.


2006

SunLines has been operating for respectable 50 years! The 3rd generation steps in charge of the company management.


2008-2009

M/S Emma goes through extensive modifications during the winter period.


2010

Sun Lines Ltd, a subsidiary of Charter Sun Lines Ltd is sold to Swedish Strömma Turism & Sjöfart AB. Charter Sun Lines Ltd becomes Strömma Helsinki AB in March 16th 2010. Four vessels – M/S Julia, M/S Victoria, M/S Sofia and M/S Diana – are included in the deal. The ownership of Sun Lines Ltd and Sun Ferry Ltd remains in the Vainio family, and operations continue with three remaining vessels: M/S Emma, M/S Tor and M/S Suokki.


2013

M/S Suokki goes through massive refurbishment where ship’s engines, and other related technical machinery is renewed. The life rafts and the fire extinguishing systems are renewed. M/S Emma’s upper deck gets an up-to-date sound reproduction system as weather-resistant, top quality loudspeakers, designed and handcrafted by DreamSoundWork are installed.

Reservation Terms

1. Sun Ferry Ltd. booking and cancellation terms

Sun Ferry Ltd., hereinafter referred to as the owner of the ships, follows the subsequent terms and conditions in the booking and cancellation of any vessels. The present terms and conditions are binding to both parties upon written confirmation of the order by the customer a day prior to the date at which the order is due. The customer is obliged to cancel any order that will not be executed.

2. Booking and payment terms

The food served on board ship is to be ordered and stated prior to but no later than fourteen days before departure. The cost for the ship as well as the food to be served will be billed according to the number of people included in the order which notification the customer will provide seven days prior to the cruise. Drinks will be billed according to actual consumption. As means of payment, we also accept general debit and credit cards (Visa, Eurocard / Mastercard, Visa Electron, OK purchase vouchers, Diners Express, and American Express). We reserve the right to amend price lists without any advanced notification.

The Sun Ferry Ltd. has the right to terminate the contract in cases where the previously agreed reservation price has not been paid by the date at which such payment is due. The booking payment will be dealt with along with the final billing after the event.

3. Cancellations

The ‘cancellation day’ is the day on which Sun Ferry Ltd. receives information on any such cancellation. In cases where the customer proves that the cancellation has been sent out early enough to be received by the date required, cancellation will be accepted even if it has been received late or has not arrived at all.

Where the customer cancels a confirmed ship’s booking between zero to twenty days before the departure date, the contract price will be charged. Where the customer cancels a confirmed ship’s booking between 21-45 days before the departure date, 50 % of the contract price will be charged. Cancellations made more than 45 days prior to departure will be charged a handling fee of 100 euros.

Where catering services are cancelled by the customer between zero to six days prior to the event, the full price of the expenditure calculation will be charged. Where the customer cancels services which have been ordered from the Sun Ferry Ltd. cooperation partners, the terms and conditions which are in force for the respective cooperation partner are to be followed.

4. Terms of transport

Once the transportation of passengers and freight has been undertaken, terms will apply that can be read from the following web site: www.sunlines.fi. The transportation terms are also available in the Sun Ferry Ltd. office. The liabilities of the Sun Ferry Ltd. are limited according to Finnish Maritime Law.

5. Reclamations

Any potential complaints must be presented immediately to the staff or a member of the crew.

In cases where this is not possible, where there was no satisfactory solution agreed upon in regard to a complaint, or the complaint is accompanied by a claim for a refund, any claim must be presented in writing within one calendar month of the relevant event, to be sent by email to the following address: sunlines@sunlines.fi. The handling period for complaints by the Sun Ferry Ltd. is one calendar month.

6. Other information

The Sun Ferry Ltd. is not liable to pay compensation for any potential damages or expenses which are incurred by the customer which result from natural conditions such as sudden weather changes.

The Sun Ferry Ltd. has the right to cancel the booking in cases of force majeure. If such a case arises, the customer is entitled to a full refund. The Sun Ferry Ltd. has the right to cancel any booking in cases where payments related to the booking are not paid by the date at which such payments are due.

Terms of transport

  1. The charterer is Sun Ferry Ltd. The transportation contract is between the charterer and the passenger.
  1. The passenger undertakes to follow the vessel’s regulations and security regulations during the entire duration of the cruise.
  1. The charterer is liable for any personal injuries which passengers may suffer and which were due to an accident or accidents during the voyage in cases where any such accident was caused by a mistake by the charterer or neglect on behalf of the charterer or other any person who is operating within the charterer’s area of responsibility. The same considerations apply to damages due to any damage or destruction to luggage or in regard to any delays which are incurred for any reason.
  1. The customer undertakes to prove that any potential damage to their luggage or them themselves has been caused by a mistake by or negligence on behalf of the charterer or any other person who is operating within the charterer’s area of responsibility.
  1. The charterer’s liability is governed by § 15 of Finnish Maritime Law and is, according to § 15, limited to one passenger, with any and all damages which are incurred on the same voyage being accumulated as follows:
  • 175,000 SDR for personal injuries
  • 4,150 SDR on any passenger transportation delays
  • 1,800 SDR in cases of loss, damage or delays involving baggage
  • 10,000 SDR for a vehicle
  • 2,700 SDR in cases of the loss or damage of, or delays to, any other baggage. Additionally, the charterer is entitled to appeal to § 9 of the Maritime Law.

Liabilities will incur total liability rates according to § 5. The passenger’s own risks:

  • 20 SDR on baggage and delay damages
  • 150 SDR on vehicle damages
  • According to the Special Drawing Right, the SDR is a unit which is determined by the International Monetary Fund with a rate which at 4/10/2013 is set at 1 SDR = EUR1.1321.
  1. The charterer is not held liable for the following:
  • personal injuries or damages to hand baggage as well as any delays which have occurred before the passenger stepping aboard the vessel or before their baggage is brought aboard the vessel and after the passenger has left the vessel or their baggage has been taken off the vessel.
  • money, securities, art or valuables.
  1. The officers, crew and other persons who fall under the area of responsibility of the charterer also bear the aforementioned limitations and liability exemptions.
  1. Claims which are regulated by these terms and conditions shall be presented to Maritime Law in jurisdiction according to the charterer’s business location or the main area of practice for its business.
  1. On other issues the provisions of Finnish Maritime Law shall be applied.

The ABC of a successful cruise experience.

How to organise a successful cruise? What to take into consideration when planning a cruise? – Answers to these and other questions that you might be pondering, can be found from the FAQs.

What duration is suitable for a cruise?

The cruise schedule should not be too tight. Time can fly by when you are enjoying yourself and the sea. Dining can easily take a couple of hours, and it is good to reserve some time for other activities such as admiring the scenery, taking photos etc. It is definitely more enjoyable to really take time instead of being in rush.

We recommend to reserve approximately 3 to 4 hours for a cruise. If there are any additional activities planned, you might consider adding an extra hour to the cruise length. The cruise time can also be exceeded in cases where the ship has no reservations following the cruise in question. This can be arranged with the captain.

How should the catering be organised?

Dining is an essential part of a successful event. With Sunlines, meals will always be ordered in advance for the whole group. Would you like to start the day with breakfast sandwiches and a nice cup of coffee or tea? How about enjoying a mouth-watering lunch such as salmon soup and archipelago bread on a day cruise? It is a good idea to have the food available at predetermined intervals as the sea air can quickly build up an appetite!

Is there a need for specific seating arrangements? Should I choose a buffet or more conventional serving to the tables? – The choice is yours, we will organise it. We recommend buffet for larger groups so that everyone is able to choose to their own taste from the variety of available delicacies. Are there any foreign guests invited? Would you like to surprise them with something truly Finnish? Why not offer them a taste fulfilled experience by choosing one of our fish-emphasised buffets?

A good wine crowns the meal. If you find selecting the wine overwhelming, please check on our recommendations. Coffee and delicious desserts end the meals for both day and evening cruises. With favourable weather, coffee can be enjoyed on the open deck.

Can I come to see the ship beforehand?

You are welcome to visit the ship before you make a binding offer. Basic information and pictures can be found from the website.

Where does the cruise start from?

Kauppatori is always a reliable choice but other points of departure are possible as well.

What should I take with me onto the sea?

This all depends on your cruise choice. What comes to the dress code, you can wear normal clothes that you would wear when attending land-based restaurant. You might want to determine a fixed dress code on the invitation that you send out, if this is required by your event. In cases where the programme also takes you to somewhere different, such as an island, comfortable footwear and warm clothing is worth taking with you.

Is there proper heating on board the ships?

All of our ships have air conditioning and heating.

What kind of programme should we come up with?

A welcome drink certainly creates a good atmosphere at the official start of the cruise where everyone is welcomed on board and familiarised with the programme.

In travelling by the sea you will reach places you normally can’t go to, such as several Helsinki islands for instance. Going ashore is a nice programme event to which a professional tour guide or nature trail can also be added. Recreational activities can be arranged. On some islands, such as Kaunissaari and Stora Herrö, there is a possibility to add sauna to your event list. If you decide to offer this possibility to your guests, please remind them to take right equipment with them!

How is passenger security taken care of?

Our modern ships are compliant with the Maritime Administration requirements and take you safely away from your everyday routines into the calm atmosphere of the archipelago. The SunLines crew consists of the best professionals in their field. Their know-how is constantly developed by organising regular first aid training sessions, plus fire and rescue training courses. The security of the ships is also monitored by means of internal and external audits. The safety of our passengers is our number one priority!

How large can the group be?

The best starting point is to check the number of dining seats on our boats. It is the easiest way to ensure that all the guest fit in comfortably. We recommend that you first check the number of available dining seats on our ships. For shorter trips and cruises where food is not served, guest number can be larger.

How are the special menus considered?

All meals are served according to standard menu options, but we can deliver special hot meals for guests with special dietary requirements with the cost of 5 euros.

How about the passengers with reduced mobility?

Our ships are accessible for wheelchairs and other mobility aids via ramp. A basic wheelchair will fit to M/S Emma’s lower deck lounge, but unfortunately electric wheelchair is too big for the narrow doors. Upper deck cannot be accessed and the toilet facilities are not designed for wheelchairs. We recommend persons with reduced mobility to travel with assistance due to the narrow corridors and steep stairs on the ship. M/S Suokki and M/S Tor have plenty of room even for electric wheelchairs on their lower deck, but the upper deck is not wheelchair accessible.

Who can I turn to if I have left something aboard?

The Sunlines Oy office, via telephone on: +358 10 504 2410.

We update our cruise guide constantly. If you have any further questions, do not hesitate to contact us sunlines@sunlines.fi . We are happy to help you!