Reservation Terms

1. Charter Sun Lines Oy booking and cancellation terms

Charter Sun Lines Oy, hereinafter referred to as the owner of the ships, follows the subsequent terms and conditions in the booking and cancellation of any vessels. The present terms and conditions are binding to both parties upon written confirmation of the order by the customer a day prior to the date at which the order is due. The customer is obliged to cancel any order that will not be executed.

2. Booking and payment terms

The customer will receive an order confirmation between 12-14 days prior to the cruise. The confirmation will state the contents of the order. If the customer wishes to change the contents of the order, this must be stated within five days of the receipt of the confirmation receipt.

The food served on board ship is to be ordered and stated prior to but no later than fourteen days before departure. The cost for the ship as well as the food to be served will be billed according to the number of people included in the order which notification the customer will provide seven days prior to the cruise. Drinks will be billed according to actual consumption. A handling fee of 13 € will be added to the total sum on the invoice. As means of payment, we also accept general debit and credit cards (Visa, Eurocard / Mastercard, Visa Electron, OK purchase vouchers, Diners Express, and American Express). We reserve the right to amend price lists without any advanced notification. 

The Charter Sun Lines Oy has the right to terminate the contract in cases where the previously agreed reservation price has not been paid by the date at which such payment is due. The booking payment will be dealt with along with the final billing after the event. 

3. Cancellations

The ‘cancellation day’ is the day on which Charter Sun Lines Oy receives information on any such cancellation. In cases where the customer proves that the cancellation has been sent out early enough to be received by the date required, cancellation will be accepted even if it has been received late or has not arrived at all.

Where the customer cancels a confirmed ship’s booking between zero to twenty days before the departure date, the contract price will be charged. Where the customer cancels a confirmed ship’s booking between 21-45 days before the departure date, 50% of the contract price will be charged. Cancellations made more than 45 days prior to departure will be charged a handling fee of 50 euros.

Where catering services are cancelled by the customer between zero to six days prior to the event, the full price of the expenditure calculation will be charged.

Where the customer cancels services which have been ordered from the Charter Sun Lines Oy cooperation partners, the terms and conditions which are in force for the respective cooperation partner are to be followed.

4. Terms of transport

Once the transportation of passengers and freight has been undertaken, terms will apply that can be read from the following web site: www.sunlines.fi. The transportation terms are also available in the Charter Sun Lines Oy office. The liabilities of the Charter Sun Lines Oy are limited according to Finnish Maritime Law.

5. Reclamations

Any potential complaints must be presented immediately to the staff or a member of the crew. In cases where this is not possible, where there was no satisfactory solution agreed upon in regard to a complaint, or the complaint is accompanied by a claim for a refund, any claim must be presented in writing within one calendar month of the relevant event, to be sent to the following address:

Charter Sun Lines Oy / customer feedback
Laivalahdenkaari 29 B
00 810 Helsinki

The handling period for complaints by the Charter Sun Lines Oy is one calendar month.

6. Other information

The Charter Sun Lines Oy is not liable to pay compensation for any potential damages or expenses which are incurred by the customer which result from natural conditions such as sudden weather changes.

The Charter Sun Lines Oy has the right to cancel the booking in cases of force majeure. If such a case arises, the customer is entitled to a full refund. The Charter Sun Lines Oy has the right to cancel any booking in cases where payments related to the booking are not paid by the date at which such payments are due.